Added value in the office
- Order processing
- Phone notification / appointment scheduling
- Rollout management, organization of delivery and installation of multiple devices
- Coordination of deployment of vehicles, service drivers, support staff, customer technicians, customer project managers and recipients
- Service and customer-oriented invoicing
- IT interfaces
Added value in the warehouse
- Cross-docking / order consolidation
- Storage on Euro / industrial pallets or loose
- Safety precautions and access for customer technicians
- Order picking/dispatch
- Packing with additional services, e.g. labeling
- Returns – allocation of further use channel such as export, customer warehouse CH, recycling
- Professional disposal of appliances and packaging material > SWICO, SENS, special disposal, disposal certificate
Transport
- General cargo transport – curbside or ramp, execution with partner company
- Parcel service
- Courier express – express courier with 24x7x365 packed spare parts and small appliances
Added value in transportation
- Delivery to the point of use – place of use
- Transport aids – use of Liftkar, transport rollers, power crawlers, protective devices, base plates, drive-over plates, etc.
- Organization of special deliveries by crane or lifting aids on site at the customer’s premises
- Just in time – delivery in the morning / afternoon, fixed time with transport with exact time +/- 15 min., working days before 08:00h / after 17:00h or Saturday 08:00 – 16:00h
- Express value-added transport
- On-call service service driver – 24x7x365
Added value on site with the customer
- On-site inspection – Transport route clarification
- Unpacking and taking back packaging material
- Installation of devices, wall mounting of screens
- Commissioning
- Installation such as cabling and pre-calibration
- Brief instructions for end customers
- Shelf assembly
- Dismantling – removal of old appliances, technical swaps
- Returns – take back for transportation, with transport protection if necessary
- On-site support with additional personnel
Added value in the service center
- Pre-assembly, pre-configuration, staging
- saves time during final assembly on site and also reduces the potential for errors.
- Repair & maintenance
- Quality controls
Integrated solutions (processes)
- Demo Equipment Management – warehouse management, delivery, return of used equipment, functional check
- Reverse Logistics – returns processing, dismantling, return transport to distribution hub, sorting, channeling, allocation to storage, export, disposal, onward transport to…
- Repair Logistics / Swap – collection of defective device, repair at service center, in-house or external service center, return transport to point of use
- Preventive service / maintenance – service offer for customers, periodic appliance inspection at the customer’s premises, cleaning
